Privacy Policy


Last updated: 05.12.2025.

This Privacy Policy explains how we collect, use and protect your personal information when you use our services, contact us or visit our website.

By using our website or booking our services, you agree to the practices described in this policy.


1. Who We Are


We are a UK-based recovery and vehicle transport service provider.
If you have questions about this Privacy Policy, you can contact us via:

Email: info@frxrecovery.com
Phone: +447493947328


2. Information We Collect


We collect the following types of personal information:


Information you provide to us


• Name
• Email address
• Phone number
• Pickup and delivery addresses
• Vehicle details (registration, model, condition)
• Payment information (card details are processed securely by payment providers and are not stored by us)


Information collected automatically


When you visit our website, we may collect:
• IP address
• Device type
• Browser information
• Pages you visit
• Cookies (if enabled)


Information from third parties


• Payment processors
• Advertising platforms (Google, Facebook)
• Customer review platforms


3. How We Use Your Information


We use your personal data for:

• Providing vehicle recovery and transport services
• Contacting you about your booking
• Processing payments
• Improving customer experience
• Responding to enquiries
• Sending service updates or confirmations
• Fraud prevention and security
• Legal and regulatory purposes

We do not sell or trade your data.


4. Legal Basis for Processing (under UK GDPR)


We process your personal data based on:

• Contract performance
• Legal obligations
• Legitimate interests
• Your consent (for marketing or cookies)


5. Sharing Your Information


We may share your data only with:

• Payment processors
• Our drivers and staff
• Technical service providers (hosting, website platforms)
• Legal authorities if required
• Insurance companies (where relevant)

We do not share information with unrelated third parties for marketing.


6. Data Retention


We keep your data only for as long as necessary:

• Booking and service records: up to 6 years (legal requirement)
• Enquiries: up to 12 months
• Cookies: according to cookie type (usually 1–12 months)

You may request deletion earlier unless we are required to retain data by law.


7. Data Security


We take appropriate measures to protect your data from loss, misuse or unauthorised access, including:

• Encrypted website connection (HTTPS)
• Secure storage
• Access restrictions
• Regular system monitoring

However, no online transmission can be guaranteed 100 percent secure.


8. Your Rights Under UK GDPR


You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Restrict or object to processing
• Withdraw consent
• Request data portability
• File a complaint with ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at info@frxrecovery.com.


9. Cookies


Our website may use cookies to improve performance and user experience.

You can disable cookies in your browser settings at any time.


10. Links to External Websites


Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.


11. Changes to This Policy


We may update this Privacy Policy occasionally.
The updated version will always be posted on this page.